M365 Business Analyst

LAVU TECH SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

LAVU TECH SOLUTIONS SDN. BHD. is seeking a M365 Business Analyst in Kuala Lumpur to bridge business needs with technical teams. You will gather requirements, design workflows, and drive adoption of Exchange, Teams, SharePoint, and OneDrive.

Expertise in Power Platform, ITIL processes, and governance is required to deliver secure, compliant, and scalable solutions across the organization.

Qualifications

• Gather requirements and translate them into user stories with acceptance criteria.
• Facilitate workshops to define use cases and gaps.
• Communicate with stakeholders and manage expectations.
• Work with IT to design and implement M365-based solutions.
• Ensure governance, security, and compliance in projects.

Responsibilities

• Elicit, document, and translate business needs into user stories with acceptance criteria.
• Facilitate workshops to define use cases and productivity gaps.
• Collaborate with technical teams to design M365-based solutions.
• Leverage Power Platform to optimize workflows.
• Act as liaison between business users, IT, and development teams.
• Coordinate UAT to ensure solution readiness.
• Ensure security, compliance, and governance standards.
• Develop training materials and best practices for adoption.

Skills

Stakeholder management

Communication

Documentation

Workshop facilitation

Tools

Microsoft 365

Power Platform

SharePoint

ServiceNow

Job description

The M365 Business Analyst acts as a bridge between business stakeholders and technical teams to ensure successful implementation and optimization of Microsoft 365 solutions.

This role focuses on gathering requirements, designing workflows, and driving adoption of M365 tools such as Exchange, Teams, SharePoint, OneDrive.

Some Key responsibilities and requirements.

Key Responsibilities

Requirements Gathering & Analysis

Elicit, document, and translate business requirements into user stories with clear acceptance criteria.

Facilitate workshops and discovery sessions to define use cases and productivity gaps.

Solution Design & Implementation

Collaborate with technical teams to design M365-based solutions aligned with business goals.

Leverage Power Platform and automation tools to optimize workflows.

Stakeholder Engagement

Act as liaison between business users, IT, and development teams.

Present solution concepts and business cases to leadership.

Testing & Validation

Coordinate and lead User Acceptance Testing (UAT) to ensure solution readiness.

Governance & Compliance

Ensure solutions meet security, compliance, and governance standards.

Training & Adoption

Develop training materials and best practices to drive effective use of M365 tools.

Stay updated on M365 advancements and lead proof-of-concept initiatives.

Required Skills & Experience

Experience: 5+ years as a Business Analyst, preferably in enterprise-scale digital transformation.

Technical Knowledge: Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook) and Power Platform.

Methodologies: Strong understanding of BAU and Project activities, familiarity with Service Now tools.

Frameworks: Knowledge of ITIL processes for incident, request, and change management.

Soft Skills: Excellent communication, stakeholder management, and documentation skills.