Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Johor; On-site; MYR 36,000 - 48,000; Full time

Job summary

Coach is seeking a Sales Support Associate in Malaysia to provide warm, professional client interaction at the cash wrap and on the shop floor. You will keep stock organized, process shipments, and assist in visual merchandising while delivering a premium luxury experience.

Ideal candidates bring retail experience in luxury environments, strong English, and a proactive, detail-oriented approach to shopping floor operations and customer service. Nights and weekends required.

Qualifications

• 1+ years of retail experience, luxury environment preferred.
• Knowledge of fashion trends and market competition.
• Familiar with cash registers and basic computer skills (iPad/laptop, Mobile POS).
• Strong attention to detail and organization.
• Able to multitask in a fast-paced setting.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism.
• Serve as brand ambassador and support social media engagement.
• Operate POS accurately and manage cash wrap.
• Suggest add-ons and gift cards; capture customer data.
• Receive, process, and organize shipments; maintain stockroom.
• Manage stock levels and replenish sales floor.
• Support sales floor activities and teamwork.
• Maintain housekeeping and Loss Prevention compliance.

Skills

Retail experience

Customer service

Cash handling

Stock management

Merchandising

English proficiency

POS systems

iPad usage

Tools

POS systems

iPad usage

Mobile POS

Job description

Coach is seeking a Sales Support Associate in Malaysia to provide warm, professional client interaction at the cash wrap and on the shop floor. You will keep stock organized, process shipments, and assist in visual merchandising while delivering a premium luxury experience.

Ideal candidates bring retail experience in luxury environments, strong English, and a proactive, detail-oriented approach to shopping floor operations and customer service. Nights and weekends required.