Luxury Retail Sales Concierge

Coach Malaysia SDN. BHD.; Johor; On-site; MYR 28,000 - 45,000; Full time

Job summary

Coach, a global fashion house, invites applications for a Sales Support Associate in Malaysia. You will warmly welcome clients, process sales at the POS, and help maintain stock and the store floor.

The role emphasizes brand alignment, excellent customer service, and efficient operations to support daily store performance. The position requires previous retail experience, strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in luxury retail service is preferred.
• Strong English communication and customer service skills.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Welcome clients with warmth and professionalism at the point of sale.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and stockroom upkeep.
• Promote add-on products and gifts while capturing customer information where allowed.
• Maintain housekeeping standards and assist with visual merchandising updates.
• Support team in delivering brand-aligned, exceptional service.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

POS systems

iPad

Mobile POS

Job description

Coach, a global fashion house, invites applications for a Sales Support Associate in Malaysia. You will warmly welcome clients, process sales at the POS, and help maintain stock and the store floor.

The role emphasizes brand alignment, excellent customer service, and efficient operations to support daily store performance. The position requires previous retail experience, strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.