Luxury Retail Sales Associate — Omni-Channel & Clienteling Pro

Coach Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Coach Malaysia SDN. BHD. is seeking a Sales Associate to deliver an elevated, personalized shopping experience and achieve personal and store sales goals.

You will support daily store operations, blending luxury retail service, omni‑channel selling, and collaboration to drive brand loyalty and revenue. The role requires 1+ year of luxury retail experience, strong English, and comfort with POS systems and social media tools.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• (Preferred) Ability to work in a fast‑paced environment, Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising); maintain service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Clienteling

POS operation

Social media savvy

English proficiency

Fashion trends knowledge

Education

Education + Experience

Tools

iPad / laptop

Mobile POS

Walkie-talkie

Job description

Coach Malaysia SDN. BHD. is seeking a Sales Associate to deliver an elevated, personalized shopping experience and achieve personal and store sales goals.

You will support daily store operations, blending luxury retail service, omni‑channel selling, and collaboration to drive brand loyalty and revenue. The role requires 1+ year of luxury retail experience, strong English, and comfort with POS systems and social media tools.