Luxury Sales Associate - Clienteling & Style Advisor

Coach Malaysia SDN. BHD.; Selangor; On-site; MYR 20,000 - 31,000; Full time

Job summary

Coach Malaysia SDN. BHD. is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet personal and store sales goals.

You will support daily store operations, including cash wrap, inventory, and visual merchandising, while representing Coach as a brand ambassador. The role requires 1+ years of luxury retail sales experience, strong English, and knowledge of fashion trends. Experience with POS systems, mobile POS, and social media selling is a plus.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Job description

Coach Malaysia SDN. BHD. is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet personal and store sales goals.

You will support daily store operations, including cash wrap, inventory, and visual merchandising, while representing Coach as a brand ambassador. The role requires 1+ years of luxury retail sales experience, strong English, and knowledge of fashion trends. Experience with POS systems, mobile POS, and social media selling is a plus.