Luxury Retail Client Experience Specialist

Rimowa GmbH; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

RIMOWA is seeking a motivated luxury retail associate in Kuala Lumpur. You will deliver exceptional client experiences while achieving sales targets and supporting daily store operations.

The role requires strong communication, customer service and teamwork, with fluency in English and Mandarin. Previous luxury retail exposure is a plus, and MS Office skills are expected for inventory and reporting duties.

Qualifications

• Experience in luxury or travel-related retail is preferred.
• Excellent communication, customer service and interpersonal skills.
• Self-motivated, mature and a good team-player.
• Good command of spoken and written English and Mandarin.

Responsibilities

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations including appearance, inventory management and after-sales follow-up.
• Build and maintain strong client relationships.
• Assist in coordinating local events and maintain brand standards.
• Collect payments and check cash balance at store closing.
• Carry out stock checks as requested by the manager.
• Report customer complaints, defective or returned merchandise, and parallel marketers’ activities.

Skills

Communication

Customer service

Interpersonal skills

Team player

English & Mandarin

MS Office

Tools

MS Office

Job description

RIMOWA is seeking a motivated luxury retail associate in Kuala Lumpur. You will deliver exceptional client experiences while achieving sales targets and supporting daily store operations.

The role requires strong communication, customer service and teamwork, with fluency in English and Mandarin. Previous luxury retail exposure is a plus, and MS Office skills are expected for inventory and reporting duties.