Client Advisor

Rimowa GmbH; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

RIMOWA is seeking a motivated luxury retail associate in Kuala Lumpur. You will deliver exceptional client experiences while achieving sales targets and supporting daily store operations.

The role requires strong communication, customer service and teamwork, with fluency in English and Mandarin. Previous luxury retail exposure is a plus, and MS Office skills are expected for inventory and reporting duties.

Qualifications

• Experience in luxury or travel-related retail is preferred.
• Excellent communication, customer service and interpersonal skills.
• Self-motivated, mature and a good team-player.
• Good command of spoken and written English and Mandarin.

Responsibilities

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations including appearance, inventory management and after-sales follow-up.
• Build and maintain strong client relationships.
• Assist in coordinating local events and maintain brand standards.
• Collect payments and check cash balance at store closing.
• Carry out stock checks as requested by the manager.
• Report customer complaints, defective or returned merchandise, and parallel marketers’ activities.

Skills

Communication

Customer service

Interpersonal skills

Team player

English & Mandarin

MS Office

Tools

MS Office

Job description

• Achieve individual and team sales goals by providing excellent experience to clients.
• Support store daily operations (maintain store appearance, inventory management and after- sales follow-up etc.)
• Build up and maintain a good relationship with our clients.
• Assists to coordinate local events and maintain the brand standards.
• To collect payments and check cash balance upon store closing.
• To carry out stock checks as requested by the manager.
• To report on customer complaints, defective merchandises or returned merchandised, and parallel marketers’ activities.

Qualifications

• Sales experience in luxurious or travel related retail sales experience is preferred
• Possess excellent communication, customer service and interpersonal skill.
• Self-motivated, mature and good team-player.
• Good command of spoken and written English, Mandarin.
• Good PC skills such as MS Office

Data collected will be treated in strict confidence and used for recruitment purpose only.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.