Luxury Hotel Virtual Concierge & Receptionist (Remote)

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; Hybrid; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Wellness resources

Career growth opportunities

Comprehensive training and support

WFH options and flexible schedules

Team events and social activities

Gtower site rotation

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a talented Virtual Receptionist (English) to support a five-star luxury hotel project. In this full-time role, you will provide exceptional customer service and administrative support to guests and hotel staff, handling calls, emails, bookings and inquiries with professionalism.

The ideal candidate has at least 1 year of hospitality or customer service experience, excellent English communication, and the ability to work rotating shifts at the Gtower

Qualifications

• Minimum 1 year of experience in customer service or receptionist role.
• Excellent English communication, written and spoken.
• Strong problem-solving and multitasking abilities.
• Proficient with office software and CRM systems.
• Customer-centric, calm under pressure.

Responsibilities

• Answering incoming calls and emails in a friendly and efficient manner
• Handling guest inquiries, bookings, and reservations
• Providing concierge-level assistance, including making recommendations and arranging services
• Maintaining accurate and up-to-date records and databases
• Assisting with various administrative tasks

Skills

Communication

Problem-solving

Attention to detail

Multi-tasking

Customer-centric

Tools

Microsoft Office

CRM systems

Job description

Teleperformance Malaysia Sdn Bhd is seeking a talented Virtual Receptionist (English) to support a five-star luxury hotel project. In this full-time role, you will provide exceptional customer service and administrative support to guests and hotel staff, handling calls, emails, bookings and inquiries with professionalism.

The ideal candidate has at least 1 year of hospitality or customer service experience, excellent English communication, and the ability to work rotating shifts at the Gtower