Virtual Receptionist (English) – Five Star Luxury Hotel Project

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; Hybrid; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Wellness resources

Career growth opportunities

Comprehensive training and support

WFH options and flexible schedules

Team events and social activities

Gtower site rotation

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a talented Virtual Receptionist (English) to support a five-star luxury hotel project. In this full-time role, you will provide exceptional customer service and administrative support to guests and hotel staff, handling calls, emails, bookings and inquiries with professionalism.

The ideal candidate has at least 1 year of hospitality or customer service experience, excellent English communication, and the ability to work rotating shifts at the Gtower

Qualifications

• Minimum 1 year of experience in customer service or receptionist role.
• Excellent English communication, written and spoken.
• Strong problem-solving and multitasking abilities.
• Proficient with office software and CRM systems.
• Customer-centric, calm under pressure.

Responsibilities

• Answering incoming calls and emails in a friendly and efficient manner
• Handling guest inquiries, bookings, and reservations
• Providing concierge-level assistance, including making recommendations and arranging services
• Maintaining accurate and up-to-date records and databases
• Assisting with various administrative tasks

Skills

Communication

Problem-solving

Attention to detail

Multi-tasking

Customer-centric

Tools

Microsoft Office

CRM systems

Job description

Virtual Receptionist (English) – Five Star Luxury Hotel Project

Teleperformance Malaysia Sdn Bhd is seeking a talented Virtual Receptionist to join their dynamic team supporting a prestigious five-star luxury hotel project. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to both guests and hotel staff.

What you'll be doing

Answering incoming calls and emails in a friendly and efficient manner

Handling guest inquiries, bookings, and reservations with utmost care

Providing concierge-level assistance, including making recommendations and arranging services

Maintaining accurate and up-to-date records and databases

Assisting with various administrative tasks as required

Demonstrating a commitment to exceptional customer service at all times

What we're looking for

Minimum 1 year of experience in a customer service or receptionist role, preferably in the hospitality industry

Excellent communication skills, with the ability to speak and write fluent English

Strong problem-solving and multi-tasking abilities, with a keen attention to detail

Proficient in using office software and technology, such as Microsoft Office and customer relationship management (CRM) systems

A customer-centric approach with the ability to remain calm and professional under pressure

Ability to work independently and as part of a team, with a flexible and adaptable mindset

Willing to work at our Gtower site

Willing to work rotational shift

What we offer

Competitive remuneration package

Opportunities for career growth and development

Comprehensive training and support

Flexible work arrangements and work-from-home options

Team-building activities and social events

Access to wellness and mental health resources

About us

Teleperformance Malaysia Sdn Bhd is a leading provider of outsourced customer experience management solutions. With a global presence and a strong focus on innovation, we are committed to delivering exceptional service to our clients and their customers. Join our talented team and be a part of our exciting journey.