Luxury Guest Experience Specialist (English) - 24/7 On-site

TP; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

TP (Teleperformance) Malaysia is seeking an English-speaking Luxury Guest Experience Specialist to deliver personalised five-star guest experiences via phone, email and chat. You will coordinate hotel reservations, dining, spa, entertainment and transport to ensure seamless stays for high-end guests.

This full-time, on-site role at G Tower in Kuala Lumpur requires 24/7 rotational shifts. Fresh graduates are welcome, with a passion for guest service and strong communication skills to uphold

Qualifications

• Minimum SPM qualification or equivalent.
• Proficient in English, both spoken and written.
• Strong communication skills with a passion for guest service.
• Experience in hospitality, airlines, hotels or customer service is an advantage.
• Fresh graduates are welcome to apply.
• Comfortable working on-site with 24/7 rotational shifts.

Responsibilities

• Handle guest enquiries professionally through phone, email and chat.
• Manage hotel reservations, amendments, cancellations and special requests.
• Coordinate bookings for dining, spa, entertainment and transportation.
• Assist with in-room dining orders and guest service requests.
• Resolve guest concerns while maintaining luxury hospitality standards.
• Provide accurate information on hotel facilities and services.
• Protect guest confidentiality and meet service performance standards.

Skills

English proficiency

Guest service

Communication

Education

SPM qualification

Job description

TP (Teleperformance) Malaysia is seeking an English-speaking Luxury Guest Experience Specialist to deliver personalised five-star guest experiences via phone, email and chat. You will coordinate hotel reservations, dining, spa, entertainment and transport to ensure seamless stays for high-end guests.

This full-time, on-site role at G Tower in Kuala Lumpur requires 24/7 rotational shifts. Fresh graduates are welcome, with a passion for guest service and strong communication skills to uphold