Luxury Guest Experience Specialist (English)

TP; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

TP (Teleperformance) Malaysia is seeking an English-speaking Luxury Guest Experience Specialist to deliver personalised five-star guest experiences via phone, email and chat. You will coordinate hotel reservations, dining, spa, entertainment and transport to ensure seamless stays for high-end guests.

This full-time, on-site role at G Tower in Kuala Lumpur requires 24/7 rotational shifts. Fresh graduates are welcome, with a passion for guest service and strong communication skills to uphold

Qualifications

• Minimum SPM qualification or equivalent.
• Proficient in English, both spoken and written.
• Strong communication skills with a passion for guest service.
• Experience in hospitality, airlines, hotels or customer service is an advantage.
• Fresh graduates are welcome to apply.
• Comfortable working on-site with 24/7 rotational shifts.

Responsibilities

• Handle guest enquiries professionally through phone, email and chat.
• Manage hotel reservations, amendments, cancellations and special requests.
• Coordinate bookings for dining, spa, entertainment and transportation.
• Assist with in-room dining orders and guest service requests.
• Resolve guest concerns while maintaining luxury hospitality standards.
• Provide accurate information on hotel facilities and services.
• Protect guest confidentiality and meet service performance standards.

Skills

English proficiency

Guest service

Communication

Education

SPM qualification

Job description

TP (Teleperformance) is a global leader in digital business services, designing and delivering customer experiences for many of the world’s best-known brands. With close to half a million people across nearly 100 countries, and support in more than 300 languages and dialects, TP brings together human empathy and smart technology to make every interaction simpler, faster and safer. As a Luxury Guest Experience Specialist at TP, you’ll be the voice of a world-renowned luxury hotel, helping guests enjoy a seamless five-star experience. Joining TP means being part of a diverse, multicultural community that is recognised globally as a great place to work, while building your career in international hospitality.

ROLE SNAPSHOT

Position : Luxury Guest Experience Specialist (English)

Work Arrangement : Work From Office

Employment Type : Full-Time

Shift : 24/7 rotational shifts

Languages : English (spoken and written)

THE OPPORTUNITY

We are looking for an English speaker with a passion for guest service to deliver personalised luxury experiences through phone, email and chat. From hotel reservations to fine dining, spa, entertainment and transportation arrangements, you’ll help every guest enjoy a seamless five-star stay.

KEY RESPONSIBILITIES

• Handle guest enquiries professionally through phone, email and chat.
• Manage hotel reservations, amendments, cancellations and special requests.
• Coordinate bookings for dining, spa, entertainment and transportation.
• Assist with in-room dining orders and guest service requests.
• Resolve guest concerns while maintaining luxury hospitality standards.
• Provide accurate information on hotel facilities and services.
• Protect guest confidentiality and meet service performance standards.

WORKING HOURS

• 24/7 rotational shifts covering mornings, afternoons and nights
• Work from office at G Tower, Kuala Lumpur
• Flexibility required: candidates must be comfortable with the assigned shift rotation

WHAT YOU BRING

• Minimum SPM qualification or equivalent
• Proficient in English, both spoken and written
• Strong communication skills with a passion for guest service
• Experience in hospitality, airlines, hotels or customer service is an advantage
• Fresh graduates are welcome to apply
• Comfortable working on-site with 24/7 rotational shifts

WHY JOIN US

• Support a world-renowned luxury hotel and its international guests
• Build your career in international hospitality
• Be part of a team delivering exceptional guest experiences
• Join a diverse, multicultural community at TP Malaysia