Onsite English-Support Customer Success Specialist

Teleperformance Malaysia Sdn Bhd; Sungai Petani; On-site; MYR 26,000 - 38,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is hiring Customer Service Representatives – English Support for our G-Tower office in Kuala Lumpur. The role seeks friendly, customer-focused individuals to handle inquiries via phone, email, and chat, delivering accurate information and timely solutions.

Candidates should have strong English communication skills and be available to start immediately. Local applicants or those with valid visas are welcome, and the position offers full-time work with rotational

Qualifications

• Strong command of spoken and written English.
• Previous customer service or call centre experience is an advantage.
• Good communication and problem-solving abilities.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle customer inquiries through phone, email, or other communication channels.
• Provide accurate information and timely solutions to customer concerns.
• Assist customers with account-related inquiries, service requests, and troubleshooting.
• Maintain a professional and positive customer experience.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the relevant team when necessary.
• Meet established service quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data confidentiality requirements.

Skills

English proficiency

Customer service

Communication skills

Problem solving

Interpersonal skills

Computer literacy

Job description

Teleperformance Malaysia Sdn Bhd is hiring Customer Service Representatives – English Support for our G-Tower office in Kuala Lumpur. The role seeks friendly, customer-focused individuals to handle inquiries via phone, email, and chat, delivering accurate information and timely solutions.

Candidates should have strong English communication skills and be available to start immediately. Local applicants or those with valid visas are welcome, and the position offers full-time work with rotational