Luxury Front Desk Guest Services Specialist

fourseasons; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Staff accommodation eligibility

Employee meals

Dry cleaning for uniforms

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a Guest Services Officer - Front Desk to warmly welcome guests, check them in and out, and ensure a superior experience throughout their stay. You will handle requests, coordinate with hotel teams, and maintain accurate records using our front desk systems.

Key requirements include exceptional guest service skills, strong English communication, and the ability to work flexible shifts in a luxury hotel environment.

Qualifications

• Experience in guest services and front desk roles.
• Excellent interpersonal skills and ability to handle guest requests with professionalism.
• Proficient in English; knowledge of Bahasa Malaysia is a plus.

Responsibilities

• Check guests in/out with warmth and efficiency.
• Provide information about hotel facilities and local attractions.
• Resolve guest inquiries and complaints with composure and courtesy.
• Operate front desk computer systems and maintain accurate records.
• Collaborate with other hotel departments to ensure seamless guest experience.

Skills

Guest service

Front desk operations

Communication

English proficiency

Bahasa Malaysia

Tools

Opera System

Job description

Four Seasons Hotel Kuala Lumpur is seeking a Guest Services Officer - Front Desk to warmly welcome guests, check them in and out, and ensure a superior experience throughout their stay. You will handle requests, coordinate with hotel teams, and maintain accurate records using our front desk systems.

Key requirements include exceptional guest service skills, strong English communication, and the ability to work flexible shifts in a luxury hotel environment.