Guest Services Supervisor — Luxury Hospitality

fourseasons; Kuala Lumpur; On-site; MYR 75,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Guest accommodations

Dry cleaning

Employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking an Assistant Guest Services Manager to oversee the bell desk operations, guest arrivals and departures, and the overall flow of guest movement. Reporting to the Chief Concierge, you will ensure warm, professional service across the guest journey.

You will lead the bell services team, coordinate with Concierge, Front Desk and Housekeeping, and handle guest requests with empathy while maintaining Four Seasons standards and a seamless, memorable guest

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of experience in Guest Services, Front Desk, or related operations.
• Excellent command of English; Bahasa Malaysia proficiency is essential.
• Knowledge of Opera PMS and Golden is preferred.

Responsibilities

• Oversee the daily operations of the bell desk, ensuring warm, professional greetings and farewells.
• Coordinate guest arrivals, departures, and luggage handling with Concierge and Front Desk.
• Lead Bell Services staff and ensure service standards meet Four Seasons expectations.
• Handle guest requests and complaints promptly with empathy and care.
• Collaborate with Housekeeping, Sales & Marketing, and other departments to ensure smooth guest movement.

Skills

Guest services

Front desk operations

English proficiency

Bahasa Malaysia

Education

High school diploma or equivalent

Tools

Opera PMS

Golden

Job description

Four Seasons Hotel Kuala Lumpur is seeking an Assistant Guest Services Manager to oversee the bell desk operations, guest arrivals and departures, and the overall flow of guest movement. Reporting to the Chief Concierge, you will ensure warm, professional service across the guest journey.

You will lead the bell services team, coordinate with Concierge, Front Desk and Housekeeping, and handle guest requests with empathy while maintaining Four Seasons standards and a seamless, memorable guest