Luxury Hotel Housekeeping Coordinator

Four Seasons; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Excellent training and development

Complimentary accommodation at other F

Complimentary dry cleaning for staff

Employee meals

Job summary

Four Seasons Hotel Kuala Lumpur is seeking a detailed and service-driven Housekeeping Coordinator to support daily operations at our luxury property. You will coordinate room status, communicate with Front Office and other departments, and help maintain essential records to ensure guest satisfaction.

The role requires strong organizational skills, fluency in Bahasa Malaysia and English, and the ability to work rotating shifts to deliver exceptional service in a bustling five‑star environment.

Qualifications

• Experience in hotel housekeeping or coordinating roles preferred.
• Fluent in Bahasa Malaysia and English.
• Strong organizational and communication skills.
• Ability to work rotating shifts, weekends and holidays.

Responsibilities

• Coordinate daily housekeeping operations and communicate room status and operational updates to relevant colleagues and departments.
• Handle guest requests and internal communications promptly and professionally.
• Record, follow up, and coordinate guest requests related to housekeeping, ensuring timely resolution.
• Maintain accurate records of room status, housekeeping activities, maintenance requests, lost and found items, and other departmental documentation.
• Coordinate with Front Office, Engineering, Laundry, Guest Services, and other departments to ensure efficient guest service and room readiness.
• Monitor and follow up on room discrepancies, out-of-order rooms, special requests, VIP arrangements, and priority rooms.
• Assist in preparing daily reports, assignments, checklists, and other departmental documents.
• Support supervisors and managers with administrative duties and daily operational requirements.

Skills

Communication

Organizational skills

Guest service

Multitasking

Fluent Bahasa Malaysia & English

Education

Diploma in Hospitality or equivalent

Tools

Microsoft Office

Job description

Four Seasons Hotel Kuala Lumpur is seeking a detailed and service-driven Housekeeping Coordinator to support daily operations at our luxury property. You will coordinate room status, communicate with Front Office and other departments, and help maintain essential records to ensure guest satisfaction.

The role requires strong organizational skills, fluency in Bahasa Malaysia and English, and the ability to work rotating shifts to deliver exceptional service in a bustling five‑star environment.