Luxury CRM & Clienteling Strategist

Inside Lvmh; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Inside Lvmh is seeking a CRM & Clienteling Specialist to drive daily CRM operations and clienteling programs across all client touchpoints. The role focuses on executing targeted campaigns, maintaining data accuracy, and delivering personalized interactions aligned with Maison values and luxury standards.

You will support boutique teams, analyze client behavior, and contribute to loyalty and conversion measurements while ensuring compliant data handling and cross-functional collaboration.

Qualifications

• Marketing & Event Management background with hands-on planning and execution experience.
• Client-centric mindset with ability to build relationships and engage with clients.
• Exceptional communication skills across verbal and written formats.

Responsibilities

• Execute CRM campaigns and clienteling initiatives across platforms.
• Analyze client data and prepare operational dashboards and performance reports.
• Contribute to personalized client communications and premium experiences across touchpoints.
• Coordinate CRM tools usage, training, and vendor interactions while ensuring privacy compliance.

Skills

Marketing & events

Client relationships

Communication skills

Job description

Inside Lvmh is seeking a CRM & Clienteling Specialist to drive daily CRM operations and clienteling programs across all client touchpoints. The role focuses on executing targeted campaigns, maintaining data accuracy, and delivering personalized interactions aligned with Maison values and luxury standards.

You will support boutique teams, analyze client behavior, and contribute to loyalty and conversion measurements while ensuring compliant data handling and cross-functional collaboration.