Luxury CRM & Clienteling Specialist

Louis Vuitton (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Louis Vuitton (M) Sdn Bhd is seeking a CRM & Clienteling Specialist to drive daily CRM operations and clienteling programs across all client touchpoints. You will execute targeted campaigns, maintain data accuracy, and ensure personalized interactions aligned with Maison values.

Responsibilities include campaign execution, data insights, personalization, and system/process coordination to support premium client experiences across touchpoints.

Qualifications

• Hands-on experience in planning, coordinating, and executing promotional activities and client-focused events.
• Genuine enjoyment of building interpersonal relationships and engaging with clients.
• Top-tier verbal and written communication across formats.

Responsibilities

• Campaign execution and support across platforms.
• Maintain and update client databases with segmentation criteria.
• Support boutique teams in daily CRM tool usage and campaign alignment.
• Assist in deploying marketing automation workflows.
• Ensure brand-aligned content and messaging.

Skills

Marketing & Events

Client-Centric Mindset

Exceptional Communication

Job description

Louis Vuitton (M) Sdn Bhd is seeking a CRM & Clienteling Specialist to drive daily CRM operations and clienteling programs across all client touchpoints. You will execute targeted campaigns, maintain data accuracy, and ensure personalized interactions aligned with Maison values.

Responsibilities include campaign execution, data insights, personalization, and system/process coordination to support premium client experiences across touchpoints.