Luxury CRM & Clienteling Strategist

Louis Vuitton; Kuala Lumpur; On-site; MYR 55,000 - 85,000; Full time

Job summary

Louis Vuitton is seeking a CRM & Clienteling Specialist to support daily CRM operations and clienteling programs across all client touchpoints, delivering targeted campaigns and ensuring data accuracy in line with our Maison values.

You will analyze client data to refine segmentation, prepare dashboards, collaborate with data teams, design personalized communications, and ensure premium experiences across retail and HQ CRM.

Qualifications

• Hands-on experience planning, coordinating, and executing promotional activities and client-focused events.
• Strong interpersonal skills for networking and engaging directly with clients.
• Excellent verbal and written communication across formats.

Responsibilities

• Implement CRM campaigns and clienteling initiatives across platforms.
• Maintain and update client databases with segmentation criteria.
• Support boutique teams in daily CRM tool usage and campaign alignment.
• Assist in deploying marketing automation workflows.
• Ensure brand-aligned content and messaging.
• Serve as liaison between retail and HQ CRM teams.
• Monitor feedback and contribute to experience enhancements.

Skills

Marketing & Events

Client Relationships

Clear Communication

Job description

Louis Vuitton is seeking a CRM & Clienteling Specialist to support daily CRM operations and clienteling programs across all client touchpoints, delivering targeted campaigns and ensuring data accuracy in line with our Maison values.

You will analyze client data to refine segmentation, prepare dashboards, collaborate with data teams, design personalized communications, and ensure premium experiences across retail and HQ CRM.