Client Advisor

Inside Lvmh; Kuala Lumpur; On-site; MYR 45,000 - 72,000; Full time

Benefits offered by this job

Generous commission structure

Global career opportunities

Excellent training

Job summary

Louis Vuitton in Kuala Lumpur is seeking a Client Advisor to guide discerning clients through the brand's world of craftsmanship and storytelling. You will build personalized experiences, nurture relationships, and drive store performance with exceptional service and product knowledge.

Join a luxury retail team that values client obsession, collaboration, and storytelling. You will engage across in-store and digital channels, maintain CRM data, and contribute to meeting sales targets while

Qualifications

• Experience in luxury retail preferred.
• Excellent interpersonal and communication skills.
• Fluent in English; additional languages a plus.

Responsibilities

• Develop and maintain strong, personalized client relationships to foster loyalty.
• Provide expert guidance on Louis Vuitton products to meet client needs.
• Achieve sales targets and contribute to store performance.
• Input and update customer data in the CRM to tailor engagement.
• Engage clients via in-store visits, calls, and digital channels.
• Collaborate with store team to maintain a premium shopping environment.

Skills

Client relationships

Sales excellence

Communication skills

Resilience

Team player

Luxury retail

Tools

CRM system

Job description

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Client Advisor, you'll be the face of this legacy, crafting unforgettable experiences for our discerning clientele.

What's the opportunity?

Join our passionate retail team and become a true storyteller, sharing the magic of Louis Vuitton with every client. Drive store success by building lasting relationships and providing exceptional, personalised service.

Job responsabilities

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Key Responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping
• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and
• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
• Contributes actively to the business objectives by achieving sales targets (contribution to the store l
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the
• Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoirfaire) and show empathy and passion and following the steps of the Maison's selling
• Ensuring that the aftercare service is followed and issues are elegantly

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
• Embody the LVMH culture and be an ambassador of the LVMH values
• Compliance and data management:
• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

Are you the one?

We're looking for individuals who are:

• Client Obsessed: Driven to build lasting relationships and guide clients through the world of Louis Vuitton. Clientelling skills are highly advantageous!
• Goal-Driven: Motivated to exceed KPIs and contribute to store success.
• Exceptional Communicators: Engaging and empathetic, with a talent for connecting with diverse clients.
• Resilient & Resourceful: Thriving under pressure with a "can-do" attitude.
• Team Players: Collaborative and supportive in a fast-paced environment.
• Luxury Curious: Genuinely enthusiastic about fashion or the Louis Vuitton brand.
• Career Driven: Ambitious and eager to grow within Louis Vuitton.

Bonus points if you have:

• Previous experience in high-end retail, hospitality, or client-focused roles
• A knack for achieving KPIs
• Impeccable presentation and communication skills
• Digital Savvy

Additional information

What's in it for you?

• Generous commission structure
• Unparalleled global career opportunities
• A supportive team and exceptional training
  

Ready to embark on an extraordinary journey?