Logistics Quality & Analytics Specialist

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) SDN. BHD. is seeking a data-oriented professional to analyze logistics data and provide operational support in a dynamic environment in Kuala Lumpur. You will monitor delivery performance, customer feedback, and incidents to drive improvements.

The role emphasizes building data models, creating performance metrics, and collaborating with cross-functional teams to resolve data-related issues and support strategic projects.

Qualifications

• Strong analytical and problem-solving skills.
• Basic to intermediate data analysis and processing skills.
• Good communication and cross-functional collaboration abilities.
• 1–3 years of experience in logistics / operations / performance management (fresh graduates are welcome to apply).
• Experience in the courier, express, or logistics industry is preferred.

Responsibilities

• Analyze data for key logistics services and provide operational support.
• Monitor network quality by analyzing delivery performance, customer complaints, lost/damaged parcels, AI quality control, and operational data to identify trends and recommend improvements.
• Support major projects through data extraction, analysis, performance evaluation, and progress tracking.
• Prepare daily, weekly, monthly, and ad-hoc network quality reports.
• Monitor end-to-end delivery operations, identify quality issues, and assist in implementing improvement plans.
• Develop data models and performance metrics to support business decisions.
• Collaborate with cross-functional teams to resolve data-related issues and drive projects.

Skills

Analytical skills

Problem-solving

Data analysis

Communication

Cross-functional collaboration

Working under pressure

Education

Bachelor’s Degree in Logistics, Supply Chain, Business, or related field

Job description

J&T Express (Malaysia) SDN. BHD. is seeking a data-oriented professional to analyze logistics data and provide operational support in a dynamic environment in Kuala Lumpur. You will monitor delivery performance, customer feedback, and incidents to drive improvements.

The role emphasizes building data models, creating performance metrics, and collaborating with cross-functional teams to resolve data-related issues and support strategic projects.