Logistics Executive

TSmart Logistics (Malaysia) Sdn. Bhd.; Seberang Perai; On-site; MYR 33,000 - 61,000; Full time

Job summary

Jora Malaysia is hiring a logistics customer service representative in Malaysia. The role handles daily client inquiries via phone, email and messaging, tracks shipments and coordinates with internal teams and China HQ to ensure on-time delivery.

Requirements include SPM or higher, a Diploma/Degree preferred, 1–3 years in customer service within logistics, and fluency in Mandarin and English. Proficiency in MS Office and logistics systems, strong communication, and multitasking abilities are

Qualifications

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.

Responsibilities

• Handle daily client inquiries via phone, email, and instant messaging tools.
• Track cargo shipment status and provide timely updates to clients.
• Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.
• Address client complaints and exceptions, promptly following up and offering solutions.
• Prepare shipping documents, customs clearance paperwork, and logistics reports.
• Maintain client profiles and transportation records in the system.
• Support the marketing team in client retention and contract renewal follow-ups.
• Complete other tasks assigned by management.

Skills

Customer service

Multitasking

Communication

Bilingual Mandarin-English

Education

SPM or above

Diploma/Degree preferred

Tools

Microsoft Office

Logistics management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM and above; Diploma/Degree preferred.

1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.

Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.

Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.

Skilled in Microsoft Office and logistics management systems.

Excellent communication skills and a strong service orientation.

Detail-oriented and able to handle multiple orders simultaneously.

Able to respond to urgent communications outside working hours (occasionally).

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Handle daily client inquiries via phone, email, and instant messaging tools.

Track cargo shipment status and provide timely updates to clients.

Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.

Address client complaints and exceptions, promptly following up and offering solutions.

Prepare shipping documents, customs clearance paperwork, and logistics reports.

Maintain client profiles and transportation records in the system.

Support the marketing team in client retention and contract renewal follow-ups.

Complete other tasks assigned by management.