Logistics Coordinator

TSmart Logistics (Malaysia) Sdn. Bhd.; Seberang Perai; On-site; MYR 40,000 - 60,000; Full time

Job summary

TSmart Logistics (Malaysia) Sdn. Bhd. in Penang seeks a proactive Customer Service Executive with 1–3 years of experience to support daily inquiries, track cargo shipments, and liaise with China HQ.

Applicants should have SPM or higher, a diploma or degree preferred, and be fluent in Mandarin and English; familiarity with customs declarations, shipment tracking, and logistics systems is a plus.

Qualifications

• SPM or above.
• Diploma or degree preferred.
• 1–3 years of customer service experience; logistics/freight forwarding/supply chain experience is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Responsibilities

• Handle daily client inquiries via phone, email, and instant messaging tools.
• Track cargo shipment status and provide timely updates to clients.
• Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.
• Address client complaints and exceptions, promptly following up and offering solutions.
• Prepare shipping documents, customs clearance paperwork, and logistics reports.
• Maintain client profiles and transportation records in the system.
• Support the marketing team in client retention and contract renewal follow-ups.
• Complete other tasks assigned by management.

Skills

Mandarin

English

Customer service

Logistics knowledge

MS Office

Communication skills

Detail-oriented

Education

SPM and above

Diploma/Degree preferred

Tools

Logistics management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM and above; Diploma/Degree preferred.

1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.

Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.

Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.

Skilled in Microsoft Office and logistics management systems.

Excellent communication skills and a strong service orientation.

Detail-oriented and able to handle multiple orders simultaneously.

Able to respond to urgent communications outside working hours (occasionally).

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Handle daily client inquiries via phone, email, and instant messaging tools.

Track cargo shipment status and provide timely updates to clients.

Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.

Address client complaints and exceptions, promptly following up and offering solutions.

Prepare shipping documents, customs clearance paperwork, and logistics reports.

Maintain client profiles and transportation records in the system.

Support the marketing team in client retention and contract renewal follow-ups.

Complete other tasks assigned by management.