Customer Service Executive (Freight Forwarding) - Mandarin Speaker

Career Horizons; Johor Bahru; On-site; MYR 45,000 - 74,000; Full time

Benefits offered by this job

Training Provided

Annual Leave

EPF

SOCSO

EIS

Medical and Hospitalisation Leave

5 Working Days

Medical Insurance

Job summary

Career Horizons is seeking a logistics professional in Malaysia to coordinate freight operations across air, sea, and land, ensuring timely delivery and accurate documentation. The role requires strong client management skills and a proactive, customer‑oriented mindset.

Responsibilities include handling inquiries within 24 hours, data entry, vendor invoicing, and maintaining strong client relationships while achieving departmental KPIs.

Qualifications

• Diploma in Logistics/Supply Chain Management or equivalent.

Responsibilities

• Coordinate and manage freight operations across Air, Sea, and Land transportation, including bookings with ocean carriers, co-loaders, truckers, and other service providers.
• Monitor and track shipment milestones to ensure timely delivery and proactively follow up on any delays or discrepancies.
• Work closely with the Business Development (BD) team to understand and fulfil customers’ operational requirements.
• Respond to customer emails and enquiries within 24 hours.
• Perform data entry and maintain accurate, up-to-date shipment information in the operating system.
• Update AP/AR records and submit vendors’ invoices to the Finance Department for payment processing.
• Ensure all required documentation is complete, accurate, and properly filed according to the relevant quotations and job files.
• Handle customer enquiries and resolve operational issues promptly and effectively.
• Maintain strong relationships with existing clients and ensure a high level of customer satisfaction.
• Monitor and achieve individual and departmental KPIs.
• Ensure compliance with ISO 9001 policies and participate in internal and external audits when required.
• Perform any other duties or tasks assigned by management from time to time.
• Identify opportunities for business growth within the assigned client portfolio through upselling and cross-selling of logistics services.
• Act as the main point of contact for clients, coordinating their operational requirements with the relevant internal teams.
• Prepare competitive quotations, tenders, and business proposals based on clients’ specific logistics requirements.

Education

Diploma in Logistics/Supply Chain Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Possess at least Diploma in Logistics/Supply Chain Management or equivalent;

Minimum 2 yearsof working experience in thefreight forwarding or logistics industry.

Experience or strong interest in client relationship management, account managementorcustomer retention.

Experience in customs declaration will be an added advantage.

Able to communicate effectively in Mandarin, English and Bahasa Melayu.

Proficiency in Mandarinis mandatory as the role requires communication withMandarin-speaking clients and teams.

Customer-oriented with a strong problem-solving mindset and ability to work professionally under pressure.

Requirement

• Possess at least Diploma in Logistics/Supply Chain Management or equivalent;

• Minimum 2 yearsof working experience in thefreight forwarding or logistics industry.

• Experience or strong interest in client relationship management, account managementorcustomer retention.

• Experience in customs declaration will be an added advantage.

• Able to communicate effectively in Mandarin, English and Bahasa Melayu.

• Proficiency in Mandarinis mandatory as the role requires communication withMandarin-speaking clients and teams.

• Customer-oriented with a strong problem-solving mindset and ability to work professionally under pressure.

Responsibility

Freight Operations & Customer Service

• Coordinate and manage freight operations across Air, Sea, and Land transportation, including bookings with ocean carriers, co-loaders, truckers, and other service providers.

• Monitor and track shipment milestones to ensure timely delivery and proactively follow up on any delays or discrepancies.

• Work closely with the Business Development (BD) team to understand and fulfil customers’ operational requirements.

• Respond to customer emails and enquiries within 24 hours.

• Perform data entry and maintain accurate, up-to-date shipment information in the operating system.

• Update AP/AR records and submit vendors’ invoices to the Finance Department for payment processing.

• Ensure all required documentation is complete, accurate, and properly filed according to the relevant quotations and job files.

• Handle customer enquiries and resolve operational issues promptly and effectively.

• Maintain strong relationships with existing clients and ensure a high level of customer satisfaction.

• Monitor and achieve individual and departmental KPIs.

• Ensure compliance with ISO 9001 policies and participate in internal and external audits when required.

• Perform any other duties or tasks assigned by management from time to time.

Client Management & Account Growth

• Manage and nurture existing client accounts to build long-term partnerships, strengthen client retention, and maintain loyalty.

• Identify opportunities for business growth within the assigned client portfolio through upselling and cross-selling of logistics services.

• Act as the main point of contact for clients, coordinating their operational requirements with the relevant internal teams.

• Prepare competitive quotations, tenders, and business proposals based on clients’ specific logistics requirements.

Benefits

• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• 5 Working Days
• Medical Insurance