Logistics & Customer Supply Chain Lead — SAP & 3PL

The Estée Lauder Companies Inc.; Kuala Lumpur; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

The Estée Lauder Companies Inc. in Malaysia seeks an experienced Logistics Lead to oversee daily operations with 3PL partners, ensure SAP as a key user for returns and inbound/outbound, and manage importation customs clearance in line with local regulations.

You will monitor 3PL performance across inbound, VAS, replenishment, picking, delivery and return handling, while driving DC inventory accuracy and security.

Qualifications

• Bachelor's degree in business, supply chain, or a related field.
• 4–5 years in Customer Supply Chain Planning or related supply chain functions.
• Strong knowledge of ERP systems (SAP, Ariba) and reporting tools (PowerBI, QlikView).
• Vendor, logistics and 3PL management experience.
• Excellent communication with senior stakeholders across affiliates and regions.

Responsibilities

• Lead daily operations with 3PL partners across warehouse and transportation management ensuring high-quality problem solving and standard work execution.
• Serve as SAP Key User, providing system expertise and process alignment for returns/inbound/outbound.
• All Importation Customs Clearance Processing, compliance and management.
• Monitor 3PL performance across Inbound, VAS, replenishment, picking, delivery and return handling to support local needs and regulatory compliance.
• Ensure the DC inventory record accurately including quantity, location and batch.
• Review daily operations and develop procedures to drive security and safety standards.
• Initiate and lead projects to drive DC performance in service level and cost efficiency.
• Provide guidance and support, work closely with internal teams in Malaysia for best-in-class counter replenishment (order suggestion).
• Manage and coordinate monthly order scheduling with delivery dates and cut-off times for B2C STO and B2B SO including all Corporate orders.
• Review & approve order input/ edit/ delete according to the manual order policy and compliance.
• Publish monthly customer service level reports with root-cause analysis and communicate with Inventory managers and counter/Brand to improve service levels.
• Collaborate cross-functionally with Planning, Sales, Finance, and IT to enable supply chain synchronization and customer satisfaction.
• Own end-to-end order fulfillment for key customers and channels (B2B & B2C) ensuring excellence in service KPIs (OTIF & SLA).
• Using Trade MOC tool to monitor per product & category by door and communicate with brand & counter.
• Analyze and monitor counter inventory at target level and liaise with stakeholders to maintain optimal counter stock mix.
• Develop monitoring tools to dive into slow movers SKU during S&OE meetings and focus on slow mover reduction to optimize assortment.

Skills

Vendor management

3PL management

Communication skills

Supply chain analysis

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration, Supply Chain, or related

Tools

SAP

Ariba

o9 Solutions

PowerBI

Qlikview

Job description

The Estée Lauder Companies Inc. in Malaysia seeks an experienced Logistics Lead to oversee daily operations with 3PL partners, ensure SAP as a key user for returns and inbound/outbound, and manage importation customs clearance in line with local regulations.

You will monitor 3PL performance across inbound, VAS, replenishment, picking, delivery and return handling, while driving DC inventory accuracy and security.