Logistics Customer Success Specialist

DSV Global Transport and Logistics; Johor Bahru; On-site; MYR 33,000 - 61,000; Full time

Job summary

DSV Global Transport and Logistics is actively seeking a customer-focused logistics professional based in Asia Pacific. You will liaise with customers for order bookings and act as the single point of contact for your assigned accounts, ensuring smooth cargo movement and timely updates.

You will plan bookings with our own fleet or trusted vendors, assist with customs declarations, and oversee loading/unloading to prevent escalations.

Responsibilities

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

Job description

DSV Global Transport and Logistics is actively seeking a customer-focused logistics professional based in Asia Pacific. You will liaise with customers for order bookings and act as the single point of contact for your assigned accounts, ensuring smooth cargo movement and timely updates.

You will plan bookings with our own fleet or trusted vendors, assist with customs declarations, and oversee loading/unloading to prevent escalations.