Customer Service Specialist

DSV - Global Transport and Logistics; Johor Bahru; In loco; MYR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

DSV - Global transport and logistics is seeking a dedicated logistics coordinator to liaise with customers for bookings and act as the single point of contact. You will monitor cargo movement locally and across borders, plan bookings with our fleet or vendors, and assist with customs declarations and shipment documentation.

You will keep customers updated on movement, resolve issues, and prepare KPIs and reports while ensuring daily communication via email and phone in a fast-paced, global team.

Competenze

• Customer service orientation and communication skills.
• Attention to detail and ability to manage multiple tasks.

Mansioni

• Liaise with customers for order bookings and act as single point of contact.
• Monitor cargo movement locally and cross-border.
• Plan bookings by arranging trucks with own fleet or vendors.
• Assist with customs declarations and shipment documentation.
• Update customers regularly on movement and resolve issues.
• Input data into Transport Management System and compile shipment reports.

Descrizione del lavoro

DSV - Global transport and logistics

Job Req Number: 129305

Time Type: Full Time

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer's request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.