Customer Service Specialist

DSV; Johor Bahru; On-site; MYR 72,000 - 108,000; Full time

Job summary

DSV is seeking a dedicated logistics professional in Malaysia to coordinate customer orders, monitor cargo movements, and plan bookings with our fleet and vendors. You will be the single point of contact for assigned customers, handling documentation, customs declarations, and daily communications to ensure smooth shipments.

You will input data into the Transport Management System, generate KPI reports, and participate in customer meetings and inquiries.

Responsibilities

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

Job description

Job Req Number: 129305
Time Type: Full Time

• To liaise with customers for order bookings.
• Single point of contact person for the customers assigned to you.
• To constantly monitor cargo movement locally and cross-border.
• To plan bookings by arranging trucks with our own fleet or vendors.
• To assist and prepare other requirements as per the customer’s request, such as customs declarations.
• To ensure loading and unloading activities are executed without escalation.
• To inform and update the customer regularly on movement.
• To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.
• Take ownership of customer issues/escalations.
• Manage, update, and review customer KPIs and reports.
• Attend customer meetings, QBRs, and inquiries.
• To input Transport Management System data for shipments.
• To compute movement information in the database.
• To prepare and compile shipment documents for submission to billing.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.