Senior Freight Forwarding Customer Service Lead

Multrans Global Sdn Bhd; Selangor; On-site; MYR 72,000 - 108,000; Full time

Job summary

Multrans Global Sdn Bhd is seeking an experienced Senior Customer Service Executive to join our freight forwarding team in Malaysia. You will handle import and export logistics, coordinate shipments, prepare documentation, and maintain strong relationships with customers and partners.

This role requires at least a Diploma or higher, 5 years in freight forwarding or logistics, and fluency in Bahasa Malaysia, English, and Mandarin.

Qualifications

• Diploma or higher in any field.
• Minimum 5 years of relevant experience in Freight Forwarding, Logistics, Shipping or related industry.
• Strong knowledge of import/export logistics, shipment planning, shipping documentation, customs procedures, port operations and freight forwarding operations.

Responsibilities

• Manage daily Import & Export freight forwarding operations, including Sea Freight and Air Freight shipments.
• Coordinate shipment planning, booking, documentation, billing and operational follow-up.
• Liaise closely with customers, shipping lines, airlines, customs, ports, hauliers, transporters, overseas agents and other related parties.
• Prepare and verify shipping and customs-related documentation accurately and on time.
• Monitor shipment progress and proactively update customers on shipment status, delays and operational issues.
• Ensure all customer enquiries and operational matters are responded to within the same working day.
• Handle customer requests, complaints and shipment exceptions professionally and provide appropriate solutions.
• Coordinate with internal departments to ensure smooth and efficient shipment execution.
• Prepare and compile the Daily Secured Jobs Report.
• Prepare the Weekly Customer Complaints Report, where applicable.
• Support the department in improving operational efficiency and customer service standards.
• Perform any other duties and responsibilities assigned by Management from time to time.

Skills

Import & Export Logistics

Freight Forwarding

Shipping Documentation

Customs Coordination

Customer Service

Education

Diploma / Advanced Diploma / Higher Diploma / Graduate Diploma

Job description

Multrans Global Sdn Bhd is seeking an experienced Senior Customer Service Executive to join our freight forwarding team in Malaysia. You will handle import and export logistics, coordinate shipments, prepare documentation, and maintain strong relationships with customers and partners.

This role requires at least a Diploma or higher, 5 years in freight forwarding or logistics, and fluency in Bahasa Malaysia, English, and Mandarin.