Parcel Delivery Support Specialist

J&T EXPRESS (MALAYSIA) SDN. BHD.; Selangor; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking a Customer Service Officer to handle inquiries and complaints related to parcel deliveries. You will investigate delays, misrouted, damaged, or lost shipments and coordinate with Operations, Branches, and Sorting teams to resolve issues promptly.

You will also update cases, prepare reports, and maintain records using JMS System and Excel, ensuring timely follow-up and high-quality service in accordance with SOPs.

Qualifications

• Minimum Diploma or equivalent qualification, preferably in logistics or related field.
• Proficient in Microsoft Office, especially Excel and Word.
• Detail-oriented, responsible, and able to work independently.
• Good communication, interpersonal skills and problem-solving abilities.
• Willing to work shifts, weekends and public holidays when required.
• Experience in logistics, warehouse operations, or quality control is an advantage.

Responsibilities

• Handle customer inquiries and complaints related to parcel delivery.
• Investigate abnormal parcels, including delays, misrouted, damaged, or lost shipments.
• Coordinate with Operations, Branches, and Sorting teams to resolve issues promptly.
• Update customer cases, prepare reports, and maintain records using JMS System and Excel.
• Ensure timely follow-up while delivering excellent customer service in line with SOPs.

Skills

Microsoft Excel

Microsoft Word

Communication

Problem solving

Education

Diploma or equivalent

Tools

JMS System

Job description

J&T Express (Malaysia) Sdn. Bhd. is seeking a Customer Service Officer to handle inquiries and complaints related to parcel deliveries. You will investigate delays, misrouted, damaged, or lost shipments and coordinate with Operations, Branches, and Sorting teams to resolve issues promptly.

You will also update cases, prepare reports, and maintain records using JMS System and Excel, ensuring timely follow-up and high-quality service in accordance with SOPs.