Customer Experience Officer (Malaysia) — Fast Support

J&T EXPRESS (MALAYSIA) SDN. BHD.; Skudai; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking a Customer Service Officer based in Malaysia to handle customer queries, resolve complaints promptly, and follow SOPs to ensure efficient service.

You will respond via CRM tools and hotline, coordinate with other departments on escalated cases, and support KPI targets while maintaining a customer-focused approach and strong attention to detail. This role emphasizes teamwork, stress tolerance, clear communication, and delivering a positive client

Qualifications

• Attention to detail and thoroughness in completing tasks.
• Excellent communication and interpersonal skills across levels.

Responsibilities

• Follow Standard Operating Procedures and resolve customer complaints promptly.
• Answer/manage customer queries via CRM tools and hotline.
• Monitor and follow up with relevant departments on escalated cases.
• Adhere to work reporting schedules and follow instructions from CS Team Leader/Manager.
• Support departmental KPIs and maintain a positive client experience.

Skills

Attention to detail

Communication skills

Customer focus

Stress tolerance

Teamwork

Tools

CRM tools

Job description

J&T Express (Malaysia) Sdn. Bhd. is seeking a Customer Service Officer based in Malaysia to handle customer queries, resolve complaints promptly, and follow SOPs to ensure efficient service.

You will respond via CRM tools and hotline, coordinate with other departments on escalated cases, and support KPI targets while maintaining a customer-focused approach and strong attention to detail. This role emphasizes teamwork, stress tolerance, clear communication, and delivering a positive client