Logistics Customer Success Executive

JJ Express Services Sdn Bhd; Simpang Ampat; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Miscellaneous allowance

Overseas exposure (selected roles)

EPF & SOCSO contribution

Annual Leave & Public Holidays

Performance / KPI Bonus

Training & Career Development

Uniform Provided (operational roles)

Stable Working Environment

Job summary

JJ Express Services Sdn. Bhd. in Bukit Tambun, Penang, is seeking a Customer Service Executive to handle inquiries, orders, and shipping documentation.

This full-time role centers on delivering exceptional service to clients and supporting efficient forwarding operations. You will liaise with operations and warehouse teams, track shipments, provide quotes, and help upsell services while maintaining accurate records.

Qualifications

• 1–2 years in customer service, preferably freightforwarding/logistics.
• Strong written and verbal communication; professional client interaction.
• Excellent organisational and time management abilities; multi-tasking.

Responsibilities

• Respond to customer inquiries via phone, email and other channels regarding shipments, pricing and services.
• Process and manage customer orders, booking requests, and shipment documentation with accuracy.
• Track shipments and provide customers with delivery updates; resolve issues promptly.

Skills

Customer service

Communication skills

Organisational skills

MS Office

Logistics software

Problem-solving

Teamwork

Attention to detail

English fluency

Tools

MS Office Suite

Logistics software

Job description

JJ Express Services Sdn. Bhd. in Bukit Tambun, Penang, is seeking a Customer Service Executive to handle inquiries, orders, and shipping documentation.

This full-time role centers on delivering exceptional service to clients and supporting efficient forwarding operations. You will liaise with operations and warehouse teams, track shipments, provide quotes, and help upsell services while maintaining accurate records.