Customer Care Executive

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (MALAYSIA) SDN. BHD. is seeking a Customer Care Executive in Kuala Lumpur to handle inquiries from key account customers and provide timely updates on shipment status.

You will investigate delivery issues, coordinate with internal teams, and maintain strong customer relationships while delivering excellent service. Diploma or higher in business or communications, solid communication and problem-solving skills are essential.

Qualifications

• Diploma or higher in business, communications, or related fields.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle inquiries and service requests from key account customers.
• Monitor shipment status and provide timely updates to customers.
• Investigate and resolve delivery issues, delays, damages, and other shipment-related concerns.
• Coordinate with internal departments and branches to ensure effective issue resolution.
• Maintain strong customer relationships and deliver excellent customer service.

Skills

Communication skills

Problem-solving

Multitasking

Teamwork

Education

Diploma or higher in any discipline

Tools

Microsoft Office

Job description

Handle inquiries and service requests from key account customers.

Monitor shipment status and provide timely updates to customers.

Investigate and resolve delivery issues, delays, damages, and other shipment-related concerns.

Coordinate with internal departments and branches to ensure effective issue resolution.

Maintain strong customer relationships and deliver excellent customer service.

Job Requirements:

Diploma or higher in any discipline, preferably in Business, Communications, or related fields.

Good communication and problem-solving skills.

Able to work in a fast-paced environment and manage multiple tasks.

Proficient in Microsoft Office applications.

Experience in customer service, logistics, courier, or related industries is an advantage.

Willing to work on a rotational schedule, including weekends and public holidays.

Logistics, Freight & Delivery Services More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event,
• Teambuilding,
• Paternity leave

What can I earn as a Customer Care Executive