Operations Coordinator

TSmart Logistics (Malaysia) Sdn. Bhd.; Seberang Perai; On-site; MYR 45,000 - 73,000; Full time

Job summary

TSmart Logistics (Malaysia) Sdn. Bhd. seeks a customer service professional to support daily client inquiries via phone, email, and chat.

You will track cargo status, coordinate with operations and China HQ to ensure on-time delivery, and resolve client issues with proactive solutions. Ideal candidates have 1–3 years in customer service within logistics or supply chain, are fluent in Mandarin and English, and are proficient in MS Office and logistics systems.

Qualifications

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Responsibilities

• Handle daily client inquiries via phone, email, and instant messaging tools.
• Track cargo shipment status and provide timely updates to clients.
• Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.
• Address client complaints and exceptions, promptly following up and offering solutions.
• Prepare shipping documents, customs clearance paperwork, and logistics reports.
• Maintain client profiles and transportation records in the system.
• Support the marketing team in client retention and contract renewal follow-ups.
• Complete other tasks assigned by management.

Skills

Mandarin

English

Customer service

Communication

Detail-oriented

Multitasking

Education

SPM or above

Diploma/Degree preferred

Tools

Microsoft Office

Logistics management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM and above; Diploma/Degree preferred.

1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.

Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.

Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.

Skilled in Microsoft Office and logistics management systems.

Excellent communication skills and a strong service orientation.

Detail-oriented and able to handle multiple orders simultaneously.

Able to respond to urgent communications outside working hours (occasionally).

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Handle daily client inquiries via phone, email, and instant messaging tools.

Track cargo shipment status and provide timely updates to clients.

Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.

Address client complaints and exceptions, promptly following up and offering solutions.

Prepare shipping documents, customs clearance paperwork, and logistics reports.

Maintain client profiles and transportation records in the system.

Support the marketing team in client retention and contract renewal follow-ups.

Complete other tasks assigned by management.