Shipping Coordinator

TSmart Logistics (Malaysia) Sdn. Bhd.; Seberang Perai; On-site; MYR 201,000 - 268,000; Full time

Job summary

Jora Malaysia is seeking a customer service professional in Penang with 1–3 years of experience, preferably in logistics, freight forwarding, or supply chain. SPM or higher; Diploma/Degree preferred.

You must be proficient in Mandarin and English for liaising with China HQ and cross-border clients, and you should be familiar with logistics processes, MS Office, and logistics management systems. Strong communication and detail orientation are essential.

Qualifications

• SPM or higher; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Responsibilities

• Handle daily client inquiries via phone, email, and instant messaging tools.
• Track cargo shipment status and provide timely updates to clients.
• Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.
• Address client complaints and exceptions, promptly following up and offering solutions.
• Prepare shipping documents, customs clearance paperwork, and logistics reports.
• Maintain client profiles and transportation records in the system.
• Support the marketing team in client retention and contract renewal follow-ups.
• Complete other tasks assigned by management.

Skills

Mandarin

English

Microsoft Office

Logistics systems

Communication

Attention to detail

Education

SPM

Diploma/Degree

Tools

Logistics management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM and above; Diploma/Degree preferred.

1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.

Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.

Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.

Skilled in Microsoft Office and logistics management systems.

Excellent communication skills and a strong service orientation.

Detail-oriented and able to handle multiple orders simultaneously.

Able to respond to urgent communications outside working hours (occasionally).

• SPM and above; Diploma/Degree preferred.
• 1–3 years of customer service experience; experience in logistics/freight forwarding/supply chain is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) is preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and a strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.
• Able to respond to urgent communications outside working hours (occasionally).

Handle daily client inquiries via phone, email, and instant messaging tools.

Track cargo shipment status and provide timely updates to clients.

Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.

Address client complaints and exceptions, promptly following up and offering solutions.

Prepare shipping documents, customs clearance paperwork, and logistics reports.

Maintain client profiles and transportation records in the system.

Support the marketing team in client retention and contract renewal follow-ups.

Complete other tasks assigned by management.