Logistics Coordinator

STANDARD MARINE AGENCIES; Kuching; On-site; MYR 33,000 - 56,000; Full time

Job summary

STANDARD MARINE AGENCIES is seeking a Customer Inquiry & Order Management coordinator to receive and process customer shipping requests (import/export by sea and air).

You will support shipment coordination, track status from origin to destination, and assist customers with required shipping documents. Fluent English and Malay are required; Chinese will be an advantage. The role emphasizes strong communication, teamwork, and multitasking.

Qualifications

• Strong communication and interpersonal abilities for teamwork.
• Good interpersonal skill with minimal supervision.
• Excellent organizational and time management skills with multitasking ability.

Responsibilities

• Receive and process customer shipping requests (import/export by sea/air).
• Shipment coordination support and track status from origin to destination.
• Documentation support and assist customers with required shipping documents.
• Handle issue resolution and customer complaints (delay, damaged cargo, demurrage).

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Job description

Customer Inquiry & Order Management - Receive and process customer shipping request (import/export by sea/air).

Shipment Coordination Support - Track shipment status from origin to destination.

Documentation support - Assist customers with required shipping documents.

Issue resolution - Handle customer complaints (delay, damaged cargo, demurrage charges).

Requirements

Strong communication and interpersonal skills with the ability to work effectively with team.

Good interpersonal skill and able to work with minimum supervision.

Excellent organizational and time management skills, with the ability to prioritize and multitask.

Fluent (written and spoken) in English and Malay. Able to converse in Chinese will be an advantage.