Livestream Operation Manager

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; Sur place; MYR 70 000 - 110 000; Plein temps

Résumé du poste

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a proactive Livestream Operations Manager to lead the livestream team and drive sales performance across major e-commerce platforms.

You will oversee hosts, plan campaigns and optimize operations through data analysis and strategic execution. Responsibilities include coordinating daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other platforms, recruiting and training hosts, and driving performance improvements

Qualifications

• Diploma or Bachelor's Degree in Marketing, Business Administration, E-Commerce, Mass Communication or a related field.
• Minimum 2–3 years of experience in livestream operations, e-commerce, digital marketing or related industries.
• Experience managing livestream hosts or sales teams will be an added advantage.
• Good understanding of TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.
• Willing to work flexible hours during campaign periods and livestream events.

Responsabilités

• Lead, supervise and support livestream hosts and operations team members.
• Recruit, onboard and train new livestream hosts.
• Monitor host performance and coach to improve presentation, audience engagement and sales conversion.
• Prepare livestream schedules, work rosters and manpower arrangements.
• Plan livestream themes, promotional campaigns and product showcases.
• Coordinate daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.
• Develop and implement livestream SOPs and operational best practices.
• Troubleshoot and resolve operational issues during livestream sessions.
• Monitor key livestream performance indicators, including GMV, sales conversion rate, viewer engagement and traffic performance.
• Analyze livestream data and prepare regular performance reports.

Connaissances

Leadership

Communication

Analytical

Problem solving

Data-driven

Formation

Marketing/Business/E-commerce degree

Description du poste

We are looking for a proactive and results-driven Livestream Operations Manager to lead our livestream team and drive sales performance across major e-commerce platforms.

You will oversee livestream hosts, manage daily livestream operations, plan promotional campaigns and optimize livestream performance through data analysis and strategic execution.

Key Responsibilities

Lead, supervise and support livestream hosts and operations team members.

Recruit, onboard and train new livestream hosts.

Monitor host performance and provide coaching to improve presentation, audience engagement and sales conversion.

Prepare livestream schedules, work rosters and manpower arrangements.

2. Livestream Operations

Plan and coordinate daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.

Develop and implement livestream SOPs and operational best practices.

Ensure smooth livestream execution, including product preparation, promotional activities and technical setup.

Troubleshoot and resolve operational issues during livestream sessions.

Monitor key livestream performance indicators, including GMV, sales conversion rate, viewer engagement and traffic performance.

Analyze livestream data and prepare regular performance reports.

Identify areas for improvement and implement strategies to enhance sales performance and audience engagement.

4. Content & Campaign Planning

Plan livestream themes, promotional campaigns and product showcases.

Identify market trends, consumer behavior and competitors' livestream strategies.

Collaborate with relevant teams to execute livestream campaigns and promotional activities.

Job Requirements

Diploma or Bachelor's Degree in Marketing, Business Administration, E-Commerce, Mass Communication or a related field.

Minimum 2-3 years of experience in livestream operations, e-commerce, digital marketing or related industries.

Experience managing livestream hosts or sales teams will be an added advantage.

Good understanding of TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.

Strong leadership, communication and organizational skills.

Data-driven mindset with good analytical and problem-solving abilities.

Proficient in English and Bahasa Malaysia. Mandarin-speaking ability is an advantage.

Willing to work flexible hours during campaign periods and livestream events.

Added Advantages

Previous experience as a Livestream Operations Manager, Livestream Operations Lead, Livestream Supervisor or similar leadership role.

Strong understanding of live commerce trends, consumer behavior and e-commerce operations

We regret only shortlisted candidates will be notified.

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License No. JTKSM 1580

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?