Livestream Operations Lead: Grow Sales & Engagement

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a proactive Livestream Operations Manager to lead the livestream team and drive sales performance across major e-commerce platforms.

You will oversee hosts, plan campaigns and optimize operations through data analysis and strategic execution. Responsibilities include coordinating daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other platforms, recruiting and training hosts, and driving performance improvements

Qualifications

• Diploma or Bachelor's Degree in Marketing, Business Administration, E-Commerce, Mass Communication or a related field.
• Minimum 2–3 years of experience in livestream operations, e-commerce, digital marketing or related industries.
• Experience managing livestream hosts or sales teams will be an added advantage.
• Good understanding of TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.
• Willing to work flexible hours during campaign periods and livestream events.

Responsibilities

• Lead, supervise and support livestream hosts and operations team members.
• Recruit, onboard and train new livestream hosts.
• Monitor host performance and coach to improve presentation, audience engagement and sales conversion.
• Prepare livestream schedules, work rosters and manpower arrangements.
• Plan livestream themes, promotional campaigns and product showcases.
• Coordinate daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other social commerce platforms.
• Develop and implement livestream SOPs and operational best practices.
• Troubleshoot and resolve operational issues during livestream sessions.
• Monitor key livestream performance indicators, including GMV, sales conversion rate, viewer engagement and traffic performance.
• Analyze livestream data and prepare regular performance reports.

Skills

Leadership

Communication

Analytical

Problem solving

Data-driven

Education

Marketing/Business/E-commerce degree

Job description

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a proactive Livestream Operations Manager to lead the livestream team and drive sales performance across major e-commerce platforms.

You will oversee hosts, plan campaigns and optimize operations through data analysis and strategic execution. Responsibilities include coordinating daily livestream activities across TikTok Shop, Shopee Live, Facebook Live and other platforms, recruiting and training hosts, and driving performance improvements