Livestream Manager

Adknowledge Asia; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

ADA in Kuala Lumpur seeks a Livestream Manager to own end-to-end livestream delivery across brands, ensuring operational excellence, team performance, and quality.

You will manage Live Hosts, Moderators, and Livestream Specialists; align with Account Managers on client strategy, analytics, and commercial goals.

You will also participate in Monthly Business Reviews, providing actionable feedback and driving improvements in pacing, engagement, and compliance.

Qualifications

• 3-5 years' experience in livestream, social commerce, or eCommerce operations.
• Strong understanding of livestream operations, host management, and campaign execution.
• Comfortable working with performance data and analytics.
• Confident in client-facing discussions when required.
• Able to balance operational discipline with commercial outcomes.

Responsibilities

• Livestream Operations & Delivery: Own and manage end-to-end livestream execution across assigned brands; plan schedules, allocate manpower, ensure timelines and quality; identify and implement process improvements; manage host payments, timesheets, and invoices.
• People Management: Develop the livestream team; set roles and workflows; drive execution discipline and quality; provide coaching and feedback.
• Livestream Quality & Host Management: Enforce quality standards in presentation, pacing, engagement, and compliance; review outputs and brief hosts; identify training gaps.
• Product & Campaign Readiness: Train teams on products/promotions; lead campaign-day briefings; coordinate with Content and Affiliate teams for alignment.
• Performance Monitoring & Optimization: Track GMV, engagement, retention, conversions; align with analytics insights; close gaps to uplift performance.
• Client-Facing Support: Join Monthly Business Reviews; present performance and improvements; act as subject-matter expert for livestream queries.
• Cross-Functional Collaboration: Work with Account Managers, Content, Affiliate, and Operations; ensure alignment with client strategy and goals; flag risks.

Job description

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Role Summary:

The Livestream Manager is responsible for owning end-to-end livestream delivery across multiple brands, ensuring operational excellence, team performance, and livestream quality. This role manages the livestream team, including Live Hosts, Moderators, and Livestream Specialists, and works closely with Account Managers to align livestream execution with client strategy, analytics insights, and commercial objectives.

The role also supports client-facing discussions during Monthly Business Reviews on a needs basis, representing livestream execution, quality, and performance together with the Account Manager.

Key Responsibilities:

1. Livestream Operations & Delivery

• Own and manage end-to-end livestream execution across assigned brands.
• Plan and oversee livestream schedules, manpower allocation, and studio readiness.
• Ensure livestreams are delivered according to agreed timelines, quality standards, and campaign requirements.
• Identify, prioritize, and implement process improvements and internal best practices.
• Manage host payment processes, timesheets, and invoice submissions to ensure accuracy and timeliness.

2. People Management

• Manage and develop the livestream team, including Live Hosts, Moderators, and Livestream Specialists.
• Set clear roles, workflows, and accountability across the team.
• Drive execution discipline, fulfillment, and quality standards.
• Provide coaching, feedback, and performance guidance to uplift team capability.

3. Livestream Quality & Host Management

• Drive and enforce livestream quality standards across presentation, pacing, engagement, and compliance.
• Review livestream output and provide structured feedback to hosts and team members.
• Ensure hosts are properly briefed and prepared for each livestream session.
• Identify training gaps and coordinate product or skills training where required.

4. Product & Campaign Readiness

• Ensure livestream teams are well trained on products, promotions, and campaign mechanics.
• Lead livestream campaign-day briefings, including key messages, offers, scripts, and risk points.
• Work closely with Content and Affiliate teams to ensure message alignment where applicable.

5. Performance Monitoring & Optimization

• Monitor livestream performance metrics such as GMV, engagement, retention, and conversion.
• Work closely with Account Managers to align livestream execution with analytics insights and strategy.
• Identify execution gaps and recommend improvements to uplift livestream performance.

6. Client-Facing Support

• Join Monthly Business Reviews or client meetings on a needs basis together with Account Managers.
• Present livestream execution performance, quality improvements, and operational insights.
• Act as the livestream subject-matter expert when addressing execution-related client queries.

7. Cross-Functional Collaboration

• Collaborate closely with Account Managers, Content, Affiliate, and Operations teams.
• Ensure livestream execution aligns with client strategy and commercial goals.
• Proactively flag risks, constraints, or improvement areas affecting livestream delivery.

Qualifications & Requirements

• 3-5 years' experience in livestream, social commerce, or eCommerce operations.
• Strong understanding of livestream operations, host management, and campaign execution.
• Comfortable working with performance data and analytics.
• Confident in client-facing discussions when required.
• Able to balance operational discipline with commercial outcomes.

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