Live Host

AI ELITE TECHNOLOGY; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Job summary

AI ELITE TECHNOLOGY is seeking a Front Desk / Guest Services Associate in Malaysia. You will greet guests, assist with check-in and check-out, and provide information about local area amenities and events.

Responsibilities include handling reservations and guest issues promptly, maintaining a clean workspace, and collaborating with the team to ensure high guest satisfaction. Fluency in English and Bahasa Malaysia is required.

Qualifications

• Experience in hospitality or tourism customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in English and Bahasa Malaysia.
• Flexible and adaptable with ability to multitask.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries and provide local area information.
• Handle reservations, bookings, and guest issues promptly.
• Maintain a clean, well-organized work environment.
• Collaborate with the team to ensure smooth operations and high guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

English

Bahasa Malaysia

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Greeting and welcoming guests with a friendly and professional demeanour
• Assisting guests with check-in and check-out procedures
• Responding to guest inquiries and providing information about the local area, amenities, and events
• Handling reservations, bookings, and any guest issues or complaints in a timely and efficient manner
• Maintaining a clean and well‑organised work environment
• Collaborating with the wider team to ensure seamless operations and a high level of customer satisfaction

What we're looking for

• Previous experience in a customer‑facing role within the hospitality or tourism industry
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Strong problem‑solving and decision‑making abilities to handle a variety of customer situations
• Proficiency in English and the local language (Bahasa Malaysia)
• A passion for providing exceptional customer service and creating a positive guest experience
• A flexible and adaptable approach to work, with the ability to handle multiple tasks and priorities