Customer Service

Stayrene Management Sdn Bhd; Johor Bahru; On-site; MYR 27,000 - 45,000; Full time

Job summary

Stayrene Management Sdn Bhd is hiring for a guest services associate in Johor Bahru. You will respond to guest inquiries, manage bookings across platforms, and share local tips to enhance stays.

You'll check guests in and out at reception, resolve issues politely, and coordinate with housekeeping and maintenance. Training is provided, and English and Malay communication is essential for success in a fast-paced environment.

Qualifications

• Excellent verbal and written English and Malay communication.
• Friendly, patient, and customer-focused attitude.
• Able to multi-task and stay calm in a fast-paced environment.
• Quick to learn new tools and processes.
• Strong interpersonal skills and problem-solving abilities.
• Experience in customer service is a bonus but training will be provided.

Responsibilities

• Respond promptly and professionally to guest inquiries via email, phone, and messaging apps.
• Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda
• Share helpful information about the homestay and local attractions
• Handle guest check-ins and check-outs at reception
• Resolve guest issues politely and efficiently
• Keep accurate records of bookings and feedback
• Work closely with housekeeping, maintenance, and management teams

Skills

Customer service

English communication

Malay communication

Multitasking

Problem-solving

Interpersonal skills

Fast learner

Job description

Who We're Looking For:

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Respond promptly and professionally to guest inquiries via email, phone, and messaging apps

Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda

Share helpful info about the homestay and local attractions

Handle guest check-ins and check-outs at reception

Resolve guest issues politely and efficiently

Keep accurate records of bookings and feedback

Work closely with housekeeping, maintenance, and management teams

Friendly, patient, and customer-focused with a positive attitude

Good communication skills in English and Malay

Able to multitask and stay calm in a fast-paced setting

Quick to learn and adapt to new tools or systems

Problem-solver with strong interpersonal skills

Experience in customer service is a bonus, but not required - training will be provided

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