Mandarin Customer Support - Airline Industry

TDCX Malaysia; Kuala Lumpur; Vor Ort; MYR 33.000 - 56.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Comprehensive medical and insurance

Flexible working arrangements

Learning and development opportunities

Zusammenfassung

TDCX Malaysia is hiring at KL Sentral to manage customer inquiries via calls, email, and live chat. You will assist with escalations, update customer information, and monitor potential risks while maintaining strict confidentiality. The role requires strong writing, communication, and stress-management skills.

We value Mandarin and English fluency, and applicants should be comfortable with shift work in a dynamic BPO environment in Kuala Lumpur.

Qualifikationen

• Minimum 1 year of experience in customer service/BPO.
• Willing to work in KL Sentral and in shifts.
• Fluent in Mandarin and English, both spoken and written.
• Excellent writing, communication, and interpersonal skills.
• Knowledge of measuring and improving customer satisfaction and loyalty.

Aufgaben

• Handle inquiries related to accounts, consultations, and complaints via calls, email, and live chat.
• Assist with escalations and investigate disputes per policy.
• Help customers update personal information, reset passwords, and manage accounts.
• Monitor and report inappropriate content or financial risks.
• Document cases clearly and maintain confidentiality.
• Collaborate with internal teams as needed.

Kenntnisse

Mandarin & English fluency

Communication skills

Interpersonal skills

Stress management

Ausbildung

SPM or higher education

Bachelor’s degree or higher

Jobbeschreibung

Manage customer inquiries related to accounts, consultations, and complaints through calls, email, and live chat.

• Assist with escalations and investigate disputes based on company policies.
• Support customers in updating personal info, resetting passwords, and managing accounts.
• Monitor and report inappropriate content or financial risks.
• Document cases clearly and maintain confidentiality.
• Collaborate with internal teams as needed.

Language Requirement

• Fluent in Mandarin and English as this roles will required to liaise with Mandarin-speaking clients and partners – both spoken and written.

Who are we looking for?

Preferable with 1 year(s) of working experience in the related field is required for this position.

Candidate must possess at least SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.

Applicants must be willing to work in KL Sentral.

Applicants must be willing to work in shift.

Patience, empathy, and a unique ability to manage stress.

Skilled and eloquent in writing.

Strong communication and interpersonal skills.

Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.

BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 310+ industry awards

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20, 000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le