Lending Operations & Process Optimization Analyst

Zom-In; Selangor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

MyValiant is seeking a Lending Operations expert to lead day-to-day processes in a regulated environment. You will align with product, customer experience and IT to design scalable operation flows and leverage technology to boost digitalisation.

You will handle General Enquiry cases, participate in UAT, and drive improvements in lending processes while maintaining strict SLAs and timelines.

Qualifications

• Minimum 2 years’ experience in loan/mortgage lending operations, journey mapping and process optimization.
• Strong design thinking and human-centric approaches in financial industry.
• Understanding of process enhancement strategies in lending.
• Identifies weak points in processes and workflows.
• Strategic and analytical mindset to evaluate processes and iterations.
• Excellent communication and presentation skills for reporting and trainings.
• Organized and deadline-driven to lead planning and implementation.
• Able to handle ambiguity in fast-changing environments.
• Confident in leading organizational change.
• Collaborated with cross-functional teams (Operations, Compliance, Product, IT).

Responsibilities

• Be our subject expert in Lending Operations.
• Ensure day-to-day operations comply with regulatory and internal requirements.
• Collaborate with product, customer experience and business to create robust operation processes.
• Leverage technology to drive digitalisation and scalability.
• Attend General Enquiry cases raised by Customer Experience and respond within the SLA.
• Attend Lending-related UAT and ensure test scripts are updated and reviewed.

Skills

Problem solving

Data analysis

Presentation skills

Cross-functional collaboration

Strategic thinking

Organized

Deadline driven

Leadership

Job description

MyValiant is seeking a Lending Operations expert to lead day-to-day processes in a regulated environment. You will align with product, customer experience and IT to design scalable operation flows and leverage technology to boost digitalisation.

You will handle General Enquiry cases, participate in UAT, and drive improvements in lending processes while maintaining strict SLAs and timelines.