Lending Operations Analyst — Process & Optimization

Zom-In; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

MyValiant is seeking a Lending Operations expert based in Malaysia to own and optimize lending processes. The role focuses on ensuring routine operations comply with regulatory and internal requirements, while collaborating with product, customer experience, and IT to create scalable processes that improve customer satisfaction.

The candidate will lead UAT activities, manage inquiries, and drive digitalisation initiatives.

Qualifications

• Passion for solving problems with data exploration and process optimization.
• Experience in Lending operations or financial services is preferred.

Responsibilities

• Be our subject expert in Lending Operations.
• Ensure day-to-day operations comply with regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive digitalisation and scalability.
• Attend to General Enquiry cases raised by Customer Experience and respond within SLA.
• Attend Lending related UAT as per timeline and review Test Script.

Skills

Problem solving

Communication

Presentation

Leadership

Cross-functional collaboration

Job description

MyValiant is seeking a Lending Operations expert based in Malaysia to own and optimize lending processes. The role focuses on ensuring routine operations comply with regulatory and internal requirements, while collaborating with product, customer experience, and IT to create scalable processes that improve customer satisfaction.

The candidate will lead UAT activities, manage inquiries, and drive digitalisation initiatives.