Mortgage Lending Operations Analyst

Zom-In; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

MyValiant is seeking an experienced Lending Operations professional to lead day-to-day processes, ensure regulatory compliance, and partner with product, CX, and IT to drive scalable solutions. You will handle General Enquiry responses within SLA and oversee Lending UAT with a focus on data-driven improvements.

Ideal candidates have 2+ years in Lending operations, strong problem-solving, and a design-thinking mindset to optimise workflows in a fast-changing environment.

Qualifications

• Passionate about solving problems with strong investigative mindset.
• 2+ years in Loan/Mortgage/Lending operations, journey mapping and process optimization.
• Solid foundation in design thinking and human-centric approaches in banking/finance.
• Good understanding of process enhancement strategies in lending.

Responsibilities

• Be our subject expert in Lending Operations and ensure regulatory compliance.
• Collaborate with product, customer experience and business teams to optimize processes.
• Leverage technology to drive digitalisation and scalability.
• Attend Lending General Enquiry cases and respond within SLA.
• Lead Lending-related UAT and review test scripts with the team.
• Manage planning and implementation while meeting deadlines.

Skills

Problem solving

Data exploration

Process optimization

Design thinking

Human centric

Analytical mindset

Communication

Presentations

Deadlines

Change leadership

Cross-functional

Ambiguity tolerance

Job description

MyValiant is seeking an experienced Lending Operations professional to lead day-to-day processes, ensure regulatory compliance, and partner with product, CX, and IT to drive scalable solutions. You will handle General Enquiry responses within SLA and oversee Lending UAT with a focus on data-driven improvements.

Ideal candidates have 2+ years in Lending operations, strong problem-solving, and a design-thinking mindset to optimise workflows in a fast-changing environment.