Credit Loan Analyst

Zom-In; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

MyValiant Technology in Malaysia seeks a Lending Operations Specialist to own day-to-day lending processes, ensure compliance with regulations and internal standards, and collaborate with product, customer experience and IT to build scalable, digitalised workflows.

You will lead UAT for lending initiatives, respond to enquiries within SLA, and drive continuous process improvements using design thinking. Tamil language is preferred and opportunities for promotion are available.

Qualifications

• Experience in Loan/Mortgage/Lending operations and process optimization.
• Strong foundation in design thinking and human-centric methodologies in financial/banking.
• Ability to analyze processes, identify weak points and propose changes.
• Excellent communication and ability to present to stakeholders.
• Organized and able to meet deadlines in fast-changing environments.
• Experience collaborating with Operations, Compliance, Product and IT.

Responsibilities

• Be our subject expert in Lending Operations.
• Ensure day-to-day operations comply with regulatory and internal requirements.
• Collaborate with product, customer experience and business to create robust operation processes.
• Leverage technology to drive digitalisation and scalability.
• Lead Lending General Enquiry cases and respond within the SLA.
• Attend Lending-related UAT and ensure test scripts are updated.

Skills

Problem solving

Data exploration

Process optimisation

Design thinking

Human centric

Communication

Presentation skills

Deadline driven

Change leadership

Cross-functional collaboration

Education

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Job description

Responsibilities

• Be our subject expert in our Lending Operations.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

• To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.
• Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

• To attend to Lending related UAT as per timeline set.
• Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization Strong foundation in design thinking and human centric methodologies within financial/ banking industry
• A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry
• A sharp eye for identifying weak points in processes and workflow structures
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.
• Collaborated effectively with cross-functional teams including Operations, Compliance, Product, and IT to ensure seamless process execution, resolve client issues efficiently, and align business objectives across departments.

Benefits

• Health insurance
• Opportunities for promotion

Language

• Tamil (Preferred)

About Company

MyValiant Technology

As an adventurous person, Ezra Tan has involved in various industries including exploring new boundaries and empowering people to achieve their goals through innovation and collaboration.