Loan Officer Analyst

Zom-In; Selangor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Job summary

MyValiant is seeking a Lending Operations expert to lead day-to-day processes in a regulated environment. You will align with product, customer experience and IT to design scalable operation flows and leverage technology to boost digitalisation.

You will handle General Enquiry cases, participate in UAT, and drive improvements in lending processes while maintaining strict SLAs and timelines.

Qualifications

• Minimum 2 years’ experience in loan/mortgage lending operations, journey mapping and process optimization.
• Strong design thinking and human-centric approaches in financial industry.
• Understanding of process enhancement strategies in lending.
• Identifies weak points in processes and workflows.
• Strategic and analytical mindset to evaluate processes and iterations.
• Excellent communication and presentation skills for reporting and trainings.
• Organized and deadline-driven to lead planning and implementation.
• Able to handle ambiguity in fast-changing environments.
• Confident in leading organizational change.
• Collaborated with cross-functional teams (Operations, Compliance, Product, IT).

Responsibilities

• Be our subject expert in Lending Operations.
• Ensure day-to-day operations comply with regulatory and internal requirements.
• Collaborate with product, customer experience and business to create robust operation processes.
• Leverage technology to drive digitalisation and scalability.
• Attend General Enquiry cases raised by Customer Experience and respond within the SLA.
• Attend Lending-related UAT and ensure test scripts are updated and reviewed.

Skills

Problem solving

Data analysis

Presentation skills

Cross-functional collaboration

Strategic thinking

Organized

Deadline driven

Leadership

Job description

• Be our subject expert in our Lending Operations.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

• To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.
• Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

• To attend to Lending related UAT as per timeline set.
• Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization Strong foundation in design thinking and human centric methodologies within financial/ banking industry
• A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry
• A sharp eye for identifying weak points in processes and workflow structures
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.
• Collaborated effectively with cross-functional teams including Operations, Compliance, Product, and IT to ensure seamless process execution, resolve client issues efficiently, and align business objectives across departments.

Job Types: Permanent, Contract

• Health insurance
• Opportunities for promotion

About Company

MyValiant

Technology

As an adventurous person, Ezra Tan has involved in various industries including exploring new boundaries and empowering people to achieve their goals through innovation and collaboration.