Learning and Development Manager

EQ Kuala Lumpur; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

EQ Kuala Lumpur is seeking a Learning & Development Manager to design, implement, and drive a comprehensive L&D strategy across the hotel, enhancing service excellence, leadership capability, operational competence, and compliance with luxury standards.

The role partners with department heads and HR to nurture talent, run onboarding, succession planning, internships, and budget management while aligning with brand directions and regulatory requirements.

Qualifications

• Bachelor's degree in Hospitality Management, Human Resources, or related field.
• 5–7 years of experience in a learning and development role within the hospitality industry.
• HRDF Train-The-Trainer certification is an added advantage.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work on multiple projects simultaneously.
• Passionate about learning and professionally developing within L&D.
• Ability to work in a fast-paced environment, independently and in a team.

Responsibilities

• Lead onboarding programmes for managers and above.
• Drive succession planning, career development pathways, and performance improvement initiatives with department leaders.
• Manage internship and early talent programmes, including recruitment and conversion to permanent roles.
• Represent the hotel at university engagements, career fairs, and industry events to strengthen employer branding.
• Collaborate with department heads, HR colleagues, and external partners to deliver learning initiatives effectively.
• Develop and execute the hotel-wide Learning & Development strategy aligned with luxury hospitality standards and business priorities.
• Conduct Training Needs Analysis (TNA) and develop annual training plans covering onboarding, service excellence, leadership development, and compliance.
• Design, deliver, and evaluate training programmes using structured learning frameworks and metrics.
• Maintain training certification standards to support operational readiness and consistency.
• Conduct service observations, feedback sessions, and continuous improvement initiatives to uphold brand standards.
• Manage L&D budget and maximise HRD Levy utilisation in compliance with regulatory and audit requirements.
• Support employee engagement and CSR initiatives in collaboration with HR and leadership teams.

Skills

Communication

Presentation

Interpersonal skills

Training design

Education

Bachelor's degree in Hospitality Management, Human Resources, or related field

Job description

Learning & Development (L&D) Manager is responsible for designing, implementing, and driving a comprehensive learning strategy that enhances service excellence, leadership capability, operational competence, and compliance across the hotel. This role plays a critical part in shaping the employee experience, strengthening talent pipelines, and ensuring the hotel consistently delivers luxury service standards aligned with the company's brands, strategic goals and directions.

Key Responsibilities:

• Lead structured onboarding programme, including the orientation, and Familiarization Plans for managers and above.
• Drive succession planning, career development pathways, and performance improvement initiatives in collaboration with department leaders.
• Manage internship and early talent programmes (e.g. interns meeting), including recruitment, learning exposure, administration, and conversion to permanent roles.
• Represent the hotel at university engagements, career fairs, and industry events to strengthen employer branding and talent pipelines.
• Collaborate closely with department heads, HR colleagues, and external partners to deliver learning initiatives effectively.
• Develop and execute the hotel-wide Learning & Development strategy aligned with luxury hospitality standards and business priorities.
• Conduct Training Needs Analysis (TNA) and develop annual training plans covering onboarding, service excellence, leadership development, and compliance.
• Design, deliver, and evaluate training programmes using structured learning frameworks and effectiveness measurements.
• Maintain training certification standards to support operational readiness and consistency.
• Conduct service observations, feedback sessions, and continuous improvement initiatives to uphold brand standards.
• Manage L&D budget and maximise HRD Levy utilisation in compliance with regulatory and audit requirements.
• Support employee engagement and corporate social responsibility (CSR) initiatives in collaboration with HR and leadership teams.

Qualifications and Responsibilities:

• Bachelor's degree in Hospitality Management, Human Resources, or related field.
• Minimum of 5-7 years of experience in a learning and development role within the hospitality industry.
• HRDF Certified Train-The-Trainer is an added advantage.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to design and deliver effective training programs.
• Ability to work on multiple projects simultaneously.
• Passionate about learning and interested in developing professionally and personally within the learning and development field.
• Ability to work in a fast-paced environment, independently and in a team environment.
• Support a complex operation that may require additional hours.

Why Join Us?

At EQ Kuala Lumpur, we invest in leaders who inspire excellence. You will be part of a high-performing team that values expertise, rewards meaningful contributions, and provides the support needed to excel.