Lead Learning Coordinator

Wolfpack Management Consultancy SB; Kajang; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

WFH 1 day/week

Additional half-day leave

State public holidays observed

Job summary

Wolfpack Management Consultancy SB in Malaysia is seeking a capable Training Coordinator to lead planning, coordination, and execution of corporate training programmes and events. You will supervise the Training & Programme Coordination team, ensure timely delivery, manage HRDCorp grant processes, and maintain strong client relationships while coordinating with trainers, venues, and vendors.

The role requires strong organisational skills, attention to detail, and willingness to travel for

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Event Management, Human Resource, Hospitality, or a related field.
• Minimum 3–5 years of experience in training coordination, corporate training administration, or programme management.
• Experience handling HRDC Training Programmes and a good understanding of HRDC grant requirements and compliance processes.
• Candidates who are able to start immediately or at short notice will be preferred.
• Excellent project coordination, organisational, and multitasking skills.
• Strong communication and interpersonal skills in both English and Bahasa Malaysia.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM systems, project management tools, or Canva is an added advantage.
• Possess a valid driving licence and be willing to travel for training programmes and corporate events.
• Strong attention to detail, problem-solving skills, and the ability to work under pressure.

Responsibilities

• Lead and oversee the planning, coordination, and execution of corporate training programmes and events from commencement to completion.
• Supervise the Training & Programme Coordination team to ensure projects are delivered efficiently, on time, and with high service quality.
• Monitor programme timelines, resource allocation, logistics, and overall project execution.
• Ensure smooth on-site operations and provide guidance to the team during training programmes and corporate events.
• Coordinate with trainers, clients, hotels, vendors, and internal departments to ensure successful programme delivery.
• Manage the full HRDCorp grant process, including grant applications, claims, supporting documentation, and post-training submissions.
• Keep abreast of the latest HRDCorp regulations and advise the management team on compliance matters.
• Review documentation before submission to ensure accuracy and minimise claim rejections.
• Attend client meetings when required to discuss programme logistics and operational requirements.
• Ensure prompt follow-up on enquiries, programme updates, and post-training matters.
• Work closely with the Sales and Training teams to deliver an excellent client experience.
• Oversee the preparation of proposals, training outlines, participant materials, reports, and programme documentation.
• Ensure all programme records, trainer databases, and client files are accurate and up to date.
• Develop, review, and improve SOPs for training coordination.
• Identify opportunities to improve operational efficiency and service quality.
• Supervise, mentor, and support Training & Programme Coordinators in their daily responsibilities.
• Assign tasks, monitor work progress, and ensure deadlines are met.
• Provide coaching, guidance, and training to team members to improve performance and productivity.
• Foster a collaborative, positive, and customer-focused working environment.
• Prepare operational reports, programme status updates, and post-training reports for management.
• Monitor project schedules and ensure all documentation is completed promptly.
• Support management with strategic operational planning and continuous improvement initiatives.
• Perform other duties as assigned by management.

Skills

Project coordination

Organisational skills

Multitasking

Communication

Interpersonal skills

English proficiency

Bahasa Malaysia

Education

Diploma in Business Administration

Bachelor's Degree in Event Management

Bachelor's Degree in Human Resource

Bachelor's Degree in Hospitality

Tools

CRM systems

Project management tools

Canva

Microsoft Office

Job description

Lead and oversee the planning, coordination, and execution of corporate training programmes and events from commencement to completion.

Supervise the Training & Programme Coordination team to ensure projects are delivered efficiently, on time, and with high service quality.

Monitor programme timelines, resource allocation, logistics, and overall project execution.

Ensure smooth on-site operations and provide guidance to the team during training programmes and corporate events.

Coordinate with trainers, clients, hotels, vendors, and internal departments to ensure successful programme delivery.

Manage the full HRDCorp grant process, including grant applications, claims, supporting documentation, and post-training submissions.

Keep abreast of the latest HRDCorp regulations and advise the management team on compliance matters.

Review documentation before submission to ensure accuracy and minimise claim rejections.

3. Client Relationship Management

Build and maintain strong relationships with corporate clients.

Attend client meetings when required to discuss programme logistics and operational requirements.

Ensure prompt follow-up on enquiries, programme updates, and post-training matters.

Work closely with the Sales and Training teams to deliver an excellent client experience.

4. Documentation & Process Improvement

Oversee the preparation of proposals, training outlines, participant materials, reports, and programme documentation.

Ensure all programme records, trainer databases, and client files are accurate and up to date.

Develop, review, and improve Standard Operating Procedures (SOPs) for training coordination.

Identify opportunities to improve operational efficiency and service quality.

Supervise, mentor, and support Training & Programme Coordinators in their daily responsibilities.

Assign tasks, monitor work progress, and ensure deadlines are met.

Provide coaching, guidance, and training to team members to improve performance and productivity.

Foster a collaborative, positive, and customer-focused working environment.

6. Reporting & Administration

Prepare operational reports, programme status updates, and post-training reports for management.

Monitor project schedules and ensure all documentation is completed promptly.

Support management with strategic operational planning and continuous improvement initiatives.

Perform other duties as assigned by management.

Requirements & Qualifications

Diploma or Bachelor's Degree in Business Administration, Event Management, Human Resource, Hospitality, or a related field.

Minimum 3–5 years of experience in training coordination, corporate training administration, or programme management.

Experience handling HRDC Training Programmes and a good understanding of HRDC grant requirements and compliance processes.

Candidates who are able to start immediately or at short notice will be preferred.

Excellent project coordination, organisational, and multitasking skills.

Strong communication and interpersonal skills in both English and Bahasa Malaysia.

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Experience with CRM systems, project management tools, or Canva is an added advantage.

Possess a valid driving licence and be willing to travel for training programmes and corporate events.

Strong attention to detail, problem-solving skills, and the ability to work under pressure.

Additional Benefits

Work-from-Home Arrangement: One day of work from home per week for employees who reside a significant distance from the office, subject to job requirements and management approval.

Additional Half-Day Leave: One additional half-day leave entitlement every month.

State Public Holidays: All gazetted public holidays applicable to the state are observed.