Lead Housekeeping & Laundry Supervisor

Hyatt; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hyatt House Lead Host - Housekeeping is responsible for maintaining the cleanliness of guest rooms and public areas, delivering high standards of service and a welcoming environment. The role requires at least 3 years of hotel housekeeping experience, strong interpersonal skills, and the ability to work in a fast-paced setting.

English language proficiency is essential, with local language skills a plus. The position supports Hyatt’s mission to provide exceptional guest experiences and requires

Qualifications

• Minimum 3 years prior hotel experience in Housekeeping is required.
• Language skills: English proficiency; local language may be required.
• Ready to demonstrate teamwork and multi-tasking in a fast paced environment.
• Strong interpersonal communication skills.
• Desire to drive revenue and committed to the growth of the hotel.
• Pleasant personality.
• Prepares daily and weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Cleans and trains the Hosts-Housekeeping on the cleaning of rooms, handling the washing machines, dishwasher, cooking hops and induction in the rooms
• Conducts checks on rooms, pool area, gym, meeting rooms, public areas, guest washrooms, F&B outlet and back of the house
• Coordinates and inspects with Engineering and Contractor’s Supervisor on work carried out by Contractors
• Ensures meeting room and toilets are clean before the commencement of function.

Responsibilities

• The Lead Host - Housekeeping maintains the cleanliness of guest rooms as assigned.
• The role coordinates with Engineering and Contractors on work in rooms and guest laundry.
• Checks rooms, pool, gym, meeting rooms, public areas and back-of-house areas to ensure standards.
• Plans periodic tasks such as blocking and releasing rooms and carpet cleaning.
• Manages Lost and Found items according to policies and procedures.

Skills

Interpersonal communication

Teamwork

Multitasking

English language

Job description

Hyatt House Lead Host - Housekeeping is responsible for maintaining the cleanliness of guest rooms and public areas, delivering high standards of service and a welcoming environment. The role requires at least 3 years of hotel housekeeping experience, strong interpersonal skills, and the ability to work in a fast-paced setting.

English language proficiency is essential, with local language skills a plus. The position supports Hyatt’s mission to provide exceptional guest experiences and requires