Lead Housekeeping Supervisor

Hilton; Kuching; On-site; MYR 33,000 - 56,000; Full time

Job summary

Hilton is seeking a Floor Supervisor / Assistant Floor Supervisor to lead housekeeping staff and deliver the light and warmth of hospitality to guests. You will supervise attendants, inspect rooms, manage supplies, and coordinate with other departments to maintain Hilton’s high standards.

The role emphasizes strong leadership, organized scheduling, and a commitment to guest satisfaction, with opportunities to mentor new staff and contribute to a world-class hospitality team.

Qualifications

• Proven experience as a Floor Manager or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Supervise housekeeping staff and attendants on assigned floors, ensuring cleanliness standards.
• Inspect rooms and public areas to meet hotel standards.
• Manage inventory of supplies and equipment; ensure proper usage.
• Schedule shifts to ensure optimal coverage and efficiency.
• Handle guest requests and resolve housekeeping-related issues promptly.
• Train new housekeeping staff to uphold cleanliness and service standards.
• Coordinate with front desk, maintenance, and other departments for smooth operations.
• Report key performance indicators like guest satisfaction and cleanliness ratings.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

Organizational skills

Job description

Hilton is seeking a Floor Supervisor / Assistant Floor Supervisor to lead housekeeping staff and deliver the light and warmth of hospitality to guests. You will supervise attendants, inspect rooms, manage supplies, and coordinate with other departments to maintain Hilton’s high standards.

The role emphasizes strong leadership, organized scheduling, and a commitment to guest satisfaction, with opportunities to mentor new staff and contribute to a world-class hospitality team.